Return Policy

Garment Return Policy
All sales are final due to health laws.  Please check our size charts.  Any garments returned to The Naughty Little Toy Store , returned to you at your cost, or placed in your next order.

Seasonal Items Return Policy
Seasonal items with manufacturing defects must be reported within 10 days from receipt.  Halloween, Christmas, and Valentine's Day items are considered seasonal.  All sales are final.  Any seasonal items returned to The Naughty Little Toy Store will be disposed, returned to you at your cost, or placed in your next order.

Defective Product
Products with manufacturing defects must be reported within 20 days from receipt. Contact our Customer Service regarding a replacement or return. All returns require a Return Authorization Number.  There will be no credit on any items returned that were not purchased from The Naughty Little Toy Store.

Refused/Returned Order
Refused or returned orders can be shipped for an additional shipping charges. Orders returned will only be reshipped after prepayment. You will be charged a 20% restocking fee and all shipping charges on restocked orders. 

Damaged/Shortages
Concealed damage or shortages must be reported to The Naughty Little Toy Store within 48 hours from the receipt of goods. A claims form is included with each packing slip.  If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact Our Customer Service Department with the reference number assigned by the carrier and we will process the claim for you.